Ford EV Support Claims Our Charge Station Pro “Works”—But Everything Else Is Broken

From Transport Evolved.

A few weeks ago, Nikki’s Charge Station Pro stopped connecting to the home network. Even a factory reset couldn’t bring it back to initial setup.

Since she had a spare, she swapped in a new unit (check out the previous video here: https://youtu.be/vALvCtE4SeE) and called Ford’s EV charger support team to replace the broken one.
But because the old unit was still charging the truck, they insisted it was “just fine.”

The problem? After a factory reset and with no WiFi, the broken Charge Station Pro couldn’t pair with the home network, the truck, or her $10,000 home integration system—turning it into a very expensive paperweight. It might charge the truck, but it can’t do the thing it was actually bought for: keeping the home powered during an outage.

Today, we’re taking matters into our own hands. Since Ford won’t replace it, we’re going to try ourselves using some basic hardware diagnostic tricks. We’re breaking out the serial cables and Minicom terminal to see if we can bring this non-functioning Charge Station Pro back to life.

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*⏱️ Episode Timeline*

00:00 – Introduction
02:58 – A quick recap
04:03 – It’s fine if the charging station is installed as a stand-alone unit but…
07:02 – Opening it up and attaching 12V
10:12 – Using Minicom to connect to the hardware
13:52 – Looking at the software load
16:12 – Looking at the boot logs
20:24 – Logging a factory reset
21:06 – Using an Ethernet adapter on USB
23:19 – Addendum
28:31 – Thanks, and Goodbye!

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🔗 Links:

Eric Pullen’s fcsp-api – https://github.com/ericpullen/fcsp-api
Nikki’s Local-fcsp – https://github.com/aminorjourney/local-fcsp
Fordpass-HA (EV fork) https://github.com/marq24/ha-fordpass

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*👥 Today’s Sponsors*
🌱 Electric Vehicle Association – https://www.myeva.org
⚡ EnergySage – https://www.kqzyfj.com/click-101290941-16952262

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*🎙️ Credits:*

Host: Nikki Gordon-Bloomfield
Camera, Edit, Color: Vi Horton
Art & Animation: Erin Carlie
Producer: Nikki Gordon-Bloomfield
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💬 The FCSP can be a bit finicky — is it worth it for V2H and emergency power, or would you look at alternatives if you could?

Start the conversation in the down below, or come on over to our Discord (it’s free!).