From Wall Street Journal.

Pilots are given many tools to help them in worst-case scenarios – from quick reference handbooks to crew resource management. But how they utilize these tools can make or break an emergency. Some of the deadliest accidents in aviation history are often caused by communication errors as was the case with United Airlines Flight 173 in 1979 where 10 people died. But how have these issues improved since?

WSJ explores what pilots do when these worst case scenarios become reality and how safety protocols have changed over time.

Chapters:
0:00 In-flight issues
1:05 Pilot failure
4:00 How CRM changed crew hierarchy
4:37 How CRM saved United Flight 232
8:03 Flying becoming safer

Booked
Your trip may be booked, but there are hundreds of people and processes that help you travel to where you need to go. From airport logistics to cruise ship procedures, WSJ’s Booked peels back the curtain on the travel industry, guiding viewers behind-the-scenes through the lens of industry experts.

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