From CBC News.

Krista Tucker Petrick just wants to close her stepmother’s will. But until she can reach a human at the Canada Revenue Agency, she can’t. The North Bay, Ont., school principal is just one of many people frustrated with the CRA call centre. Regina bookkeeper Erin Rudd says she and her staff spend endless hours trying to get an agent on the line — and that’s bad for her business. The federal government is in the midst of a 100-day plan to improve service. But will anything change?

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