From Global News.

Providing details on her office’s report on the Canada Revenue Agency (CRA), Auditor General Karen Hogan said Tuesday that CRA call centres take too long to respond and that when an agent does respond, the information is often “inaccurate.”

She said her office found agents’ responses to individual tax questions were accurate only 17 per cent of the time and that “business tax or benefit questions were accurate only half of the time.”

Responding to a question about the federal government’s plan to introduce automatic tax-filing for low-income Canadians, Hogan expressed “hope” that the plan will improve access to benefits like the Canada Child Benefit.

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