From CNBC.

7-Eleven may have pioneered the convenience store concept in the U.S., but its lackluster reputation in the country is forcing a major transformation across its more than 12,000 stores there.

Japanese-based Seven & i Holdings, 7-Eleven’s parent company, changed up its leadership with a new CEO, Stephen Dacus, in March 2025. Dacus announced in August that the company needed to make urgent changes.