From Global News.

A B.C. man is sharing his frustration after he says Lufthansa promised him compensation after losing his bags and then later determined it was case closed.

Jarett Wong says he’s been battling with the German airline over his owed funds for almost two years.

The Delta, B.C., resident’s baggage battle with Lufthansa started in August 2023, when Wong and his wife and son flew from Vancouver to Prague. All three decided to travel with carry-on luggage.

However, when they arrived at Vancouver International Airport, Wong says he was told by an agent their bags didn’t fit the airline’s sizer box and all three bags had to be checked at the gate.

The family’s bags never arrived in Prague and were missing for several days. Wong says while they waited, they had to purchase essentials and submitted their expenses to Lufthansa immediately.

On Aug. 7, 2023, Wong received confirmation from Lufthansa customer relations stating he would be fully reimbursed $1,210.07 EUR.

“I get a confirmation saying good news, you’ve been approved,” said Wong.

Wong says he sent his banking information as requested by Lufthansa and waited for his funds, but they never arrived.

Consumer Matters reporter Anne Drewa has more.

For more info, please go to https://globalnews.ca/news/11255069/lufthansa-customer-complaint
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